Earlier this year I made the switch from my old iPhone 3G (yeah, not even 3GS) to the Droid RAZR Maxx. For the most part I love the phone, especially the 4G network, long battery life, and large screen display. One of the first things I did when I got the phone was synch it to my different email accounts and use one of the widgets to display my 2 most often used email accounts on the first page when the device is on. Shortly after purchasing the phone, the OS was upgraded from Gingerbread to the much anticipated Ice Cream Sandwich. However something went awry with one of my email accounts after the upgrade, and I was no longer able to send or receive email messages and instead was getting the message:
TLS Required but Not Supported by Server
The Problem
After an OS upgrade on my Razor Max phone, the email settings for one of my accounts no longer worked and was showing the error message: “TLS Required but Not Supported by Server”.
The Resolution
The fix was easy, however the root cause remains a mystery. I suspect something in the upgrade set some email configurations to what they default on the phone. To fix the problem:
- From the phone’s app list, select the “Email” app to open up the list of configured email accounts.
- With the email app open, click “Settings” button from the options menu, then select the email account which is throwing the error.
- From the list of settings, find the “Incoming settings” option and select it.
- Find the setting “Security Type” and be sure to select SSL/TLS Note: This may not work for all email servers, but SSL is the most common type. For some reason my setting here got set to “STARTLS”.
- Make sure you have the port set to 995, default for SSL Note: again, this varies from server to server so you’ll need to check with your email hosting company if this does not work. 995 is a common SSL port for email.
- When finished changing your incoming mail settings click “Done”
- From the email settings menu, now click on “Outgoing Settings”
- Again, make sure your other settings are correct, then locate the “Security Type” setting and change it to SSL/TLS
- The port should automatically change to 465 Note: again, you may need to double check with your email hosting provider that these match your settings. I am only providing the settings that worked for me and are also most common.
- When finished changing your outgoing mail settings click “Done”
And there you have it. Email should start synching again and you should be rid of the error message all together.